Privacy Policy

SCOPE

This policy applies to personal information we collect through our website, client intake processes, communications, and other interactions. If you are a client of the firm, certain legal or ethical rules may also govern confidentiality and use of information; this Privacy Policy supplements those professional obligations but does not replace them.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Platform is operated in the United States and intended for use by individuals who are located in the United States.

INFORMATION WE COLLECT

Information You Provide Directly

We may collect personal information you provide directly to us, including:

• Contact details: Name, email address, mailing address, phone number
• Mobile phone number and messaging consent: Your mobile number, the date and method by which you provided consent to receive text messages, and your opt-in and opt-out history (see Section 6 below)
• Client intake details: Case facts, employment information, financial information, dates, and other information necessary to provide legal services
• Billing and payment information: Credit card or other payment method details, billing address
• Communications: Correspondence you send to us via email, phone, text message, or other channels
• Professional information: Job title, company name, professional affiliations

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical data: IP address, browser type and version, device identifiers, operating system, time zone setting
• Usage data: Pages visited, time spent on pages, links clicked, referring website addresses
• Analytics and cookies: Information collected through cookies and similar tracking technologies (see Section 5 below)

This information is primarily needed to maintain the security and operation of our website, for troubleshooting, and for our internal analytics and reporting purposes.

Information From Third Parties

We may receive information about you from third parties, including:

• Vendor service providers who assist us with our operations
• Opposing counsel, courts, and government agencies in connection with legal matters
• Publicly available sources and databases
• Professional referral sources

We use this information as necessary to provide legal services or comply with legal obligations.

HOW WE USE INFORMATION

We use personal information for purposes including:

• Service delivery: To provide, manage, and bill for legal services
• Communication: To communicate with you about your matters and answer inquiries, including by telephone, email, and text message where you have consented to receive text messages
• Payment processing: To process payments and prevent fraud
• Legal compliance: To comply with legal, regulatory, or ethical obligations
• Service improvement: To operate, improve, and analyze our website, services, and client experience
• Marketing: To send administrative information, newsletters, or marketing communications where permitted by law and with consent where required
• Security: To protect our services, detect and prevent fraud, and ensure the safety of our systems
• Legal proceedings: To establish, exercise, or defend legal claims

LEGAL BASIS FOR PROCESSING (EU/EEA)

If you are in the European Union or European Economic Area (EU/EEA), our legal bases for processing personal data include:

• Performance of a contract: To provide the legal services you request and fulfill our contractual obligations to you
• Compliance with legal obligations: To comply with court rules, professional duties, regulatory requirements, and other legal obligations
• Legitimate interests: Running our law firm, preventing fraud, improving our services, and managing client relationships, balanced against your rights and interests
• Consent: Where we request and obtain your explicit consent for specific purposes (e.g., marketing communications), which you may withdraw at any time

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to operate and improve our website, analyze usage patterns, and deliver relevant content. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings or device. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit certain features or services of our website.

Third-party analytics providers (such as Google Analytics) may also place cookies on your device. Their use of cookies is subject to their own privacy policies.

SMS / TEXT MESSAGING CONSENT & MOBILE TERMS

In Short: We send text messages only to people who have asked to receive them. We never sell or share your mobile number or your text messaging consent with anyone for marketing purposes. You can stop the messages at any time by replying STOP.

Program Description

Isaboke Law Firm, PLLC offers a text messaging (SMS/MMS) program that allows us to communicate with prospective clients, clients, and other authorized contacts by mobile phone. Depending on the consent you have provided, messages may include:

• Responses to inquiries you submit through our website, phone system, or intake forms
• Consultation scheduling, confirmation, rescheduling, and reminder messages
• Case and matter status updates, document requests, and deadline or appearance reminders
• Invoice, payment, and account notifications
• Administrative and customer care messages relating to your matter or account
• Firm news, educational content, event invitations, and promotional messages, where you have separately consented to receive marketing text messages

How We Obtain Your Consent

We send text messages only with your prior express consent, and we send marketing or promotional text messages only with your prior express written consent. You may provide consent by:

• Checking an opt-in box on a web form, intake form, contact form, or scheduling page on our website
• Providing your mobile number and agreeing to text communications in a signed engagement agreement, retainer agreement, or client intake questionnaire
• Sending a text message to one of our published firm phone numbers
• Providing verbal consent during a call with our office, which we document in our records

Consent is not a condition of purchase, of receiving a consultation, or of legal representation. You may decline to receive text messages and still engage the firm and receive services by telephone, email, or postal mail.

We maintain records of the date, time, method, and content of the consent you provided, along with your opt-out history, in order to demonstrate compliance with applicable law.

Message Frequency and Cost

Message frequency varies and depends on your interactions with our firm and the status of your matter. Transactional and case-related messages are sent as needed. Recurring marketing messages, if you have opted in to receive them, are generally limited to no more than four (4) messages per month.

Message and data rates may apply. Text messages are sent by us at no charge, but your mobile carrier's standard message and data rates may apply to messages you send and receive. Please contact your wireless provider for details about your plan.

How to Opt Out (STOP)

You may withdraw your consent and stop receiving text messages from us at any time by replying STOP to any message you receive from us. You may also reply with CANCEL, END, QUIT, UNSUBSCRIBE, or OPTOUT. After you opt out, we will send a single confirmation message acknowledging your request and will not send you further text messages, except that we may send messages required or permitted by law.

You may also opt out by emailing legal@isabokelaw.com, by calling our office, or by telling any member of our team that you no longer wish to receive text messages.

Opting out of text messages does not remove you from email or postal mailing lists, and does not affect our ability to contact you by other means about your legal matter. If you opt out and later wish to resume text messages, you may text START or JOIN to the same number, or contact our office to opt back in.

How to Get Help (HELP)

For assistance with our text messaging program, reply HELP to any message you receive from us, email legal@isabokelaw.com, or call our office during business hours.

No Sale or Sharing of Mobile Information

We do not sell, rent, lease, or share mobile phone numbers, text messaging consent, or SMS opt-in data with third parties or affiliates for marketing, promotional, or lead generation purposes. This applies to all mobile information collected through our website, intake process, phone system, and messaging program.

We share mobile phone numbers and message content only with the vendors and subcontractors that operate our telephone, messaging, and practice management systems, and only to the extent necessary to deliver, route, log, and support the messages described in this section. Those vendors are contractually restricted from using the information for their own purposes. We may also disclose message records where required by law, court order, or applicable rules of professional conduct, or as otherwise described in Section 7 (Sharing & Disclosure) of this Privacy Policy.

Eligibility

Our text messaging program is available only to individuals located in the United States who are at least eighteen (18) years of age. By providing a mobile number, you represent that you are the subscriber or the customary user of that number and are authorized to consent to receive text messages at it. If your mobile number changes or is reassigned, please notify us promptly so that we can update our records.

Supported Carriers and Delivery

Our messaging program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, and their affiliates and resellers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Some carriers may not support the program, and service availability may change.

Changes to the Messaging Program

We may modify or discontinue our text messaging program, in whole or in part, at any time. Material changes to the terms of the program will be reflected in this Privacy Policy and, where required by law, communicated to you directly.

SHARING & DISCLOSURE

We may disclose personal information in the following circumstances:

Service Providers and Vendors

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Practice management and case management software providers
• Telephone, voicemail, and text messaging platform providers
• Payment processors and billing services
• IT support and cybersecurity services
• Marketing and communications platforms
• Professional consultants and advisors

We require all service providers to safeguard personal information and only process it as instructed by us and in accordance with this Privacy Policy.

Legal and Professional Obligations

We may disclose your information:

• To courts, opposing parties, expert witnesses, insurers, or as necessary for litigation or legal representation
• To comply with laws, regulations, subpoenas, court orders, or lawful requests by public authorities
• To protect the rights, safety, or property of our firm, our clients, or others
• To enforce our terms of service or other agreements
• To investigate potential violations or respond to claims

Business Transactions

In connection with a business transaction such as a merger, sale of assets, financing, or acquisition of all or a portion of our business to another company, we may transfer your information with appropriate notice and contractual protections.

Mobile Information

As described in Section 6, mobile phone numbers and text messaging consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

INTERNATIONAL TRANSFERS

In Short: We may transfer, store, and process your information in countries other than your own.

Personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Where required by law, we use appropriate safeguards to protect your information when it is transferred internationally. These safeguards may include:

• Standard contractual clauses approved by the European Commission
• Ensuring the recipient country has adequate data protection laws
• Obtaining your explicit consent for the transfer
• Implementing additional security measures

DATA RETENTION

We retain personal information for as long as necessary to:

• Provide legal services to you
• Comply with legal and professional recordkeeping requirements
• Resolve disputes and enforce our agreements
• Pursue legitimate business purposes and legal claims

Retention periods vary depending on the type of matter, applicable jurisdiction, and legal requirements. For legal matters, we typically retain files for at least 7-10 years after the conclusion of representation, or longer as required by applicable rules of professional conduct.

Records of text messaging consent, opt-in, and opt-out requests are retained for at least four (4) years, or longer where a matter file or applicable law requires it, in order to document compliance with telemarketing and messaging laws.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

Please contact us for specific information about retention periods applicable to your records.

SECURITY MEASURES

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Technical safeguards: Encryption of data in transit and at rest, secure servers, firewalls, and access controls
• Administrative safeguards: Employee training, confidentiality agreements, and access restrictions based on role and need
• Physical safeguards: Secure facilities with controlled access and surveillance
• Vendor management: Due diligence and contractual requirements for third-party service providers

While we take commercially reasonable measures to protect your data, please be aware that no security system is impenetrable. We cannot guarantee absolute security of information transmitted over the internet or stored in our systems. The transmission of information via the internet and by text message is not completely secure, and we cannot guarantee the security of your data during transmission.

You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and Information Rights

• Right to access: Request access to the personal information we hold about you
• Right to know: Request information about how we collect, use, and share your personal information

Correction and Update Rights

• Right to correction: Request correction of inaccurate or incomplete personal information
• Right to update: Update your account information and preferences

Deletion and Restriction Rights

• Right to deletion: Request deletion of your personal information in certain circumstances
• Right to restriction: Request restriction of processing of your personal information

Other Rights

• Right to object: Object to certain processing activities, including direct marketing
• Right to data portability: Receive your personal information in a structured, commonly used format
• Right to withdraw consent: Withdraw consent where processing is based on your consent, including consent to receive text messages
• Right to lodge a complaint: File a complaint with a data protection authority

How to Exercise Your Rights

To exercise any of these rights or submit a request, please contact us at:

• Email: legal@isabokelaw.com
• Mail: 1515 Mockingbird Ln, Suite 420, Charlotte, NC 28209
• Phone: +1 (704) 726-8914

We may need to verify your identity before responding to your request. We will respond to valid requests within the timeframe required by applicable law, typically within 30-45 days.

Please note that certain legal and professional obligations may limit our ability to fulfill some requests. For example, we may be required to retain certain information for legal or regulatory compliance, including records of your text messaging consent and opt-out requests.

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know: Request information about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to delete: Request deletion of your personal information, subject to certain exceptions
• Right to correct: Request correction of inaccurate personal information
• Right to opt-out: Opt out of the sale or sharing of personal information (we do not sell personal information)
• Right to limit: Limit the use and disclosure of sensitive personal information
• Right to non-discrimination: Not receive discriminatory treatment for exercising your privacy rights

Categories of Personal Information

We may collect the following categories of personal information:

• Identifiers (name, email, address, phone number, mobile phone number)
• Professional or employment-related information
• Commercial information (billing records, payment history)
• Internet or network activity information
• Electronic communications content, including text messages you exchange with our firm
• Sensitive personal information (as necessary for legal services)

No Sale of Personal Information

We do not sell personal information to third parties for monetary or other valuable consideration. We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for marketing purposes. We do not knowingly sell personal information of minors under 16 years of age.

Submitting CCPA/CPRA Requests

To submit a request under California law, please contact us at privacy@isabokelaw.com or by mail at the address above. Please provide sufficient information to verify your identity, including your name, email address, and details about your relationship with our firm.

Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

CHILDREN'S PRIVACY

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies only to information collected by our website and services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with personal information.

The inclusion of a link does not imply endorsement of the linked website by Isaboke Law Firm.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Revise the "Effective date" at the top of this policy
• Post the updated policy on our website
• Notify you of material changes by email or prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes to this policy constitutes your acceptance of the updated terms.

HOW TO CONTACT US

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us: